The Components of Absolute Service Reliability Continued

Complete Product Lines in every area of our business so you can get everything you need from one reliable source.

Reliable Service is a major focus for every one of us at Milcor. The cornerstone of reliable service is our customer satisfaction number. It's a single percentage number that says how often we did what we told our customers we'd do. It is published every day. Every employee gets that number. Everyone is focused on improving the number. Each day the number is posted near each operation so that every employee exerts every effort to raise the number.

The Reliability Benefit

Both we and our customers benefit from high customer satisfaction.

Our people focus on achieving customer satisfaction. They are not distracted explaining our shortfalls. They aren't distracted by follow-up calls from customers. They focus on today's success, and tomorrow's challenges.

Customers also benefit. They don't need to put anything in follow-up. They don't need to call to check an order. One order, one invoice, one check. Absolute service reliability means a hassle-free relationship.